Frequently asked questions about online bill payment....

How do I know when my payment has processed, and for how much?

You’ll receive an email receipt for your records that reflects the amount processed. You will also receive notifications if your transaction fails for any reason, and we’ll even let you know if your credit card is about to expire.

What if I set up Automatic Payments and want to stop them?

Simply contact us in writing 30 days prior to your next payment due. This will ensure your schedule will be cancelled, and you will receive a mailed paper statement in its place.

Where is my information stored? Is it secure?

Our new billing solution uses the most powerful security tools in existence. All credit card and bank account information is stored as encrypted data. The system uses the same processing networks used by federal banking and government agencies. In fact, fewer people see your sensitive information with automatic payments than with paper checks or mailed payments—making automatic payments the MORE secure choice.

What prevents a company from charging me whenever it wants?

Answer:
Federal law (Federal Regulation E) protects you from unauthorized debits from your checking account, and Visa/MC/Disc/Amex regulations similarly protect your credit card payments. With Automatic Payments, you have the right to stop, reverse, or dispute any debits you believe were made in error.